FAQ
YOUR QUESTION – OUR ANSWER
By choosing the right model or by assembling the product you probably will have questions. From our years of experience we have filtered out the most important questions and can grant you a quick and clear answer. Of course you can send us your ideas and suggestions because it is our aim to create a kind of information forum for our clients.The doors do not close / a gap remains
Check the polarity of the magnetic seals/ adjust the width of the door
The door sticks
Adjust the door position with the adjusting bolt
Explanation / care of "high GLASS" shower enclosures
Do not use scouring or aggressive detergents / Do not use micro fibre rags / coating is a cleaning assistance
Which shower enclosure fits on which shower tray?
See price list
Hotline for repairs or customer service
0039-0474-571535
Adjustment possibilities of the different showers
See instruction guide
The seal on the bottom of the glass brakes
Door is adjusted wrong / shower tray vaulted
The doors hang out (e.g. ARCO AR or CLASSIC RC)
Adjust by screw above with ARCO AR and screw below with CLASSIC RC / profile bent control with spirit level
Should I silicon outside or inside
Always outside
Installation
See instruction guide
DELIVERY TERMS OF OUR PRODUCTS
We dispatch all standard products within one week following receipt of the order. Special sizes will take up to 3 weeks to be delivered.
GUARANTEE
We can give you a guarantee of at least 2 years for all our products including the anti-calcium protection HIGH-GLASS.
PROVEX ALSO OFFER SPECIAL SOLUTIONS
Provex regards special solutions as a matter of course. Please contact our special department sales@provex.eu
CLEANING OF OUR PRODUCTS
Please have a look on our cleaning recommendation Please have a look at our cleaning recommendation